Cancellation policy

Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us (Oliver Lohre, Hauptstraße 38a, 79199 Kirchzarten, Germany , info@BERGGEHEIMNIS.com, telephone: 07661/98 93 790) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. 

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period. 

Consequences of revocation 

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.

Sample cancellation form

(If you wish to revoke the contract, please complete and return this form).

- To Oliver Lohre, Hauptstraße 38a, 79199 Kirchzarten, Germany , info@BERGGEHEIMNIS.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following

Goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in the case of notification on paper)

- Date

(*) Delete as applicable.

Cancellation policy created with the Trusted Shops Legal Texter in cooperation with FÖHLISCH Attorneys at Law.